FAQ – Fashionsta

Absolutely! The Box is free shipping for All US subscribers, This wouldn’t be a great value without it, and we strive to bring you the best products at the best value possible.

We sincerely apologize, we currently do not offer International shipping at this time. We hope to open International shipments for The Box in the near future.

A: With every box subscription you’re helping 1736 Family Crisis Center, by assisting those in need in the form of monthly makeup, beauty and self care goodies with the intention to enhance self-confidence and self-image.

1736 Family Crisis Center is a nonprofit organization based in Los Angeles, with a mission to help people through crises, including domestic violence and human trafficking.

We are happy to announce this partnership and support a cause you love as well as offering amazing products you love to use.

To learn more about 1736 Crisis Center click here: www.1736familycrisiscenter.org

If you are missing product(s) or have received damaged item(s) please notify our Customer Service team within 24-48 hours of receiving your Box at customerservice@fashionsta.com with a photo of the damaged product(s) alongside your shipping label and we will do our best to replace your item(s) with the same item(s) or comparable item(s). If your missing items or box are not reported within 15 days of receiving your tracking number you will not be eligible for a replacement.

Replacement items will be processed and shipped the following month. For example, if you report a missing item from your July Box, the replacement will be processed and shipped with your August Box. If the item does not fit in the Box, it will be shipped out separately.

REFUNDS:
Once you have been billed for a new subscription activation or renewal, we are not able to offer a refund, return, or exchange. All orders are non-refundable and considered final at the time they are placed.

Subscriptions renew automatically every month on the same day you joined. To cancel your subscription or skip a month, please log in to your account:

1. Click Manage Subscriptions

2. Click Edit Subscriptions

3. Click Cancel or Move the date if you would like to Pause.

Prepaid subscribers: If you cancel a prepaid subscription, you will still receive the boxes that you prepaid but your subscription will not automatically renew for another term once your existing term is complete.

We will send you tracking information via email once your order is dispatched to our packing stations for shipment. Please allow 1-2 business days from the day your label is generated to be scanned in by the USPS. Once your Box is scanned in, you will receive it within 2-7 business days.

US Domestic Shipping - 2-7 Business Days

International Shipping - 7-14 Business Days

If the USPS deems that your package has been delivered but you are unable to locate your box, we can offer a one-time replacement box or a one-time refund if we are out of stock. Please allow up to 48 hours of your box's delivery date (according to your tracking) to make sure your box has not arrived. In order to be considered for a replacement box you must email us within 30 days.

**Note: replacement boxes cannot be forwarded to a new address. Boxes with the status of delivered but missing are issued a one-time replacement at a shipping cost of $7.00 domestic or $35.00 international.

Click on Manage Subscriptions in order to update your address for your Subscription Box. Do not click on Manage Addresses to update your address, this will result in your box shipping to the incorrect address. Please make sure to update your address through the Manage Subscription portal. For any questions please contact customerservice@fashionsta.com

At FASHIONSTA, we care deeply about the safety of our team and our members during the COVID-19 Pandemic. We have taken the following steps to protect our staff.

-Most of our staff at our head office is working remotely with the exception of a few of our warehouse employees which have been reduced to 2-4 staff members at a time.

-Our staff is required to wear face masks at all times and are provided masks and gloves.

-Sanitation stations are also provided around the warehouse.

-Please note, with a reduced staff in our warehouse, shipping times have increased by a day or two as we maintain safety precautions.

-Beauty products for online orders (Excludes subscription box orders) cannot be returned unless approved by our Customer Service team. Please reach out to CustomerService@Fashionsta.com for return approval.

-Items purchased with a promo code cannot be returned and are considered FINAL SALE.

-Items must be returned within 30 days of receiving your product(s).

-Please obtain proof of postage for any returns just in case products are lost in transit back to FASHIONSTA

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