If you are missing product(s) or have received damaged item(s) please notify our Customer Service team within 24-48 hours of receiving your Box at customerservice@fashionsta.com with a photo of the damaged product(s) alongside your shipping label and we will do our best to replace your item(s) with the same item(s) or comparable item(s). If your missing items or box are not reported within 15 days of receiving your tracking number you will not be eligible for a replacement.
Replacement items will be processed and shipped the following month. For example, if you report a missing item from your July Box, the replacement will be processed and shipped with your August Box. If the item does not fit in the Box, it will be shipped out separately.
REFUNDS:
Once you have been billed for a new subscription activation or renewal, we are not able to offer a refund, return, or exchange. All orders are non-refundable and considered final at the time they are placed.